CategoriesAnalytics IBSi Blogs

Future of women Leaders in the Indian financial industry

Amrita Divay
Amrita Divay, Head of Sales – India at Apex Group

Recent data from Centre for Monitoring India Economy (CMIE) shows that the labour force participation rate for women in India has been declining and currently stands at approx. 20%. While some of the decrease could be attributed to more women staying in education, however, the rate still remains below global averages.

By Amrita Divay, Head of Sales – India at Apex Group

Closing the employment gap can contribute immensely to India’s GDP. Women-friendly and women-centric work policies would serve to enhance and improve India’s female labour participation rate.

This month, March 8th marks International Women’s Day, celebrated by millions globally. It acts as a key focus point on inequity of career opportunities and barriers to progression for women working in the technology and financial services industries. We still have a long way to go to truly achieve gender equity in our industries.

Finance has been held up as one of the relative success stories when it comes to gender equity. For example in financial services, a report from Deloitte found that globally, the proportion of women in leadership roles within financial services firms has risen to 24% with projections for this to rise to 28% by 2030. According to a 2022 press release from Deloitte, women also hold 17.1% of boardroom seats in India, up from 9.4% in 2014.  Of course, this is far from a truly equal 50:50 balance, but is on the way to ensuring that future generations of women in the workforce are given the opportunities they deserve to succeed and lead.

But other industries are lagging behind. The fintech sector is still dominated, at all levels, by men. So, what can we learn from financial services’ success? And what initiatives and ideas could we borrow and emulate in the tech industry? Here, I draw on experience from my career and share insights from where Apex Group has made significant strides to drive positive change.

“See it, to be it”

Over the course of my career, I have worked across multiple sectors and in some, it was very obvious that women are often under-represented in sales. It is for this reason that I believe that one of the best ways to redress the gender imbalance in the fintech world is by having more, visible female leadership. There is a clear multiplier effect – Deloitte’s research shows that for every woman added to the C-suite in an organization, three women rise to senior leadership roles. Indra Nooyi, Arundhati Bhattacharya of Salesforce India and Kiran Mazumdar Shaw of Biocon are often cited examples of positive female role models in the Indian business community and diaspora.

Apex Group’s Shadow ExCo initiative was designed to help address this. A diverse team of leaders from across the global business were given the experience of being involved in C-suite discussions and business strategies. By bringing new perspectives, they were able to challenge received wisdom and showed how diversity of thought can help improve business decisions and fuel innovation. As a result of this program, two women were promoted to join our Executive Committee.

Attracting top female FinTech talent…

One result of the pandemic is the proliferation of hybrid working and flexibility – which perhaps supports women seeking to balance their professional and domestic commitments.

Apex Group’s approach to return to office has included adaptable working policies to help colleagues of all genders to balance their personal responsibilities while still excelling professionally and delivering exceptional service to our clients. Apex Group has been able to differentiate itself in the Indian market by understanding that proximity and travel time to office are extremely important for our employees. Our peers only have one or two hub offices in India, in contrast to our strategy of creating six offices (with more to come) in Indian cities, closer to where our current and future employees live.

Global fintech businesses can set themselves apart by emphasizing the development and promotion opportunities they can offer female employees. One special initiative which Apex Group has introduced is the JUMP global mobility program which enables employees to explore new countries and cultures through short-term assignments and long-term secondments to various global locations.

…and keeping them

Attracting the top female talent in the industry is only the first step. Ensuring they stay and can reach their full potential is the next stage. In a fast-growth ever-changing environment such as fintech, the retention of your people through continued recognition, both financial and non-financial, is extremely important to ensure they feel happy and empowered in their careers and roles. At Apex Group, we’ve introduced employee recognition initiatives to thank our people for their hard work, to ensure they know it is appreciated and to reward them for their loyalty, dedication and achievements.

In addition, earlier this year, we launched the Women’s Accelerator Program, a global initiative with participants from across our offices globally, to help elevate female talent, and give participants the tools and skills to advance professionally and reach their full potential. The goal is to elevate already high performing female talent we have in our business and over half participants secured a job progression or promotion following the program.

Outlook for the Indian market

Over the last challenging years, India has shown itself to be a resilient and adaptable technology and finance market. Indeed, it remains hot bed for innovation and there is substantial amount of capital being directed into the FinTech sector. We see huge opportunity for growth both domestically in India created by a thriving and expanding private equity and venture capital sector, and in connecting Indian capital to other international financial hubs.

Growth businesses in the fintech industry must take seriously their responsibility to set an example and to drive greater equity, diversity and inclusion. It is thought that the global pandemic has disproportionately impacted women in the workforce, but the future looks bright for the next generation of female leaders in financial services and technology. To regain traction and improve gender equity, International Women’s Day is the time for businesses to commit to driving positive change.

CategoriesAnalytics Cybersecurity IBSi Blogs RegTech

Identity Verification for FinTechs: Ensuring Security and Compliance

Vivek Sridhar, Neokred
Vivek Sridhar, Chief Business Officer at Neokred

For Neo banks in the financial industry, digital onboarding is becoming more crucial. Neo banking is the name given to a new breed of digital-only banks that provide a broad variety of financial services via online and mobile platforms.

By – Vivek Sridhar, Chief Business Officer at Neokred

These financial institutions frequently build on top of the already-existing infrastructure, and they significantly rely on technology to give customers a smooth and effective experience. The procedure for signing up for and creating a new account with a neo bank is known as digital onboarding. It is a crucial part of the customer experience and has the power to build or break a person’s relationship with a new bank.

For modern banks, identity verification is a vital step in the customer onboarding procedure. Since it serves as the first point of interaction between the bank and the customer, digital onboarding is crucial for neo banks. It establishes the tone for the customer’s entire banking experience. A quick and easy digital onboarding procedure can provide consumers with a good first impression and persuade them to keep using the bank’s services. On the other hand, a lengthy and onerous onboarding procedure can deter clients from joining up or even cause them to give up completely.

Digital onboarding is essential for neo banks because it enables them to gather vital data about their clients, such as their details, income, and financial objectives. Initially, it is vital to prevent fraud and safeguard the bank and its clients from financial losses. Identity verification is the first line of security against attacks when criminals try to open phoney accounts using stolen identities.

Second, regulations seek identification verification. Anti-money laundering (AML) and know-your-customer (KYC) guidelines oblige financial institutions to verify their customers’ identities. Compliance with these standards is crucial if you want to avoid large fines and reputational harm.

Furthermore, identity verification is key for neobanks because it allows them to collect critical information about the consumer, such as personal information, income, and financial goals. A major use of this data is for offering specialized financial products and services.

Who Needs Technology for Identity Verification?

Financial institutions are a popular target for criminals attempting to conceal the proceeds of their illegal activities, Insurance companies, gaming organizations, and cryptocurrency dealers are just a few of the other industries that run the risk of moving money from and to online accounts.

Large amounts of personal data are transferred, processed, and stored by healthcare organisations. As a result, they are a prime target for cybercriminals looking for this valuable data and may also consider using identity verification software to protect their business and customers.

Given the harmful effect, any association with money laundering and financial crime can have on an institution, groups that engage with customers online rather than in person require a KYC plan to protect their clients, build trust and protect their business from fraud and data breaches.

As part of the onboarding process, these organisations must identify and verify users. But it does not end there. They must continuously repeat the process throughout the customer relationship to ensure that they do not pose any risk to the organisation at any time. The verification process should not impede providing an excellent customer experience, but rather should efficiently and securely connect a user’s physical and digital identities.

Identity verification software will be of interest to the teams and individuals responsible for designing, deploying, and managing the efforts required to protect the organisation from the risk of financial crime.

How to Find the Best Identity Verification Software in 3 Easy Steps:

Identity verification is critical for ensuring that the financial institution only deals with legitimate customers and follows compliance regulations. When selecting identity verification software for business, several factors must be considered to ensure that the organization’s decision is the best one.

Step 1: Analyze the Requirements

The decision must also be motivated by the specific needs of the business. The industry, customer profile, nature of online engagements, and user experience all impacts the role of identity verification as well as its correct function.

Step 2: Gauging the Features and Functionality

With a definite knowledge of the necessities for identity verification software, the emphasis moved to what providers choose to offer. Some features are critical to a solution and knowing what they are and how they are presented are critical to deciding on it with knowledge.

Step 3: Gauging Fit

As suggested solutions are considered, the choice of the safest alternative for the organisation should remain focused on meeting the needs of the business. Although there may be cost savings, some solutions require the vendor or in-house engineers to modify systems and do not give the team the flexibility to tailor the solution to the organization’s need

Using Neokred’s ProfileX Product by organizations to eliminate fraud. Organizations that use ProfileX automate the validation, screening, and decision-making processes required to approve good customers faster, stay compliant and reduce the risk of fraud.

AML teams can manage identity and document verification, including non-documentary verifications (name, address, DOB, SSN), watchlist screening, and monitoring using independent and reliable data sources — scanning against different lists and databases to validate identity and checking against known or suspected criminals to defend against fraud with better data.

The no-code flag and review platform provided by ProfileX enables teams to create workflows tailored to their specific use cases. These include synthetic checks that use spoofed or falsified personal information to identify entities.

CategoriesAnalytics IBSi Blogs IBSi Flagship Offerings

Small Finance Banks – The quest for technology-led differentiation

Since their inception, Small Finance Banks (SFBs) have been primed as a vital cog for the last mile credit and service delivery for the MSMEs, farmers, and unorganized sector units, helping to bridge the $240 billion credit gap for the underserved segment.

Naveen Gupta, Senior Product Owner, Tagit
Naveen Gupta, Senior Product Owner, Tagit

By Naveen Gupta, Senior Product Owner, Tagit

These Small Finance Banks have a robust base of borrowers with small credit needs. The banks so far have been reasonably successful in serving their priority segment and are now looking to establish their presence in the commercial banking space by evolving beyond a credit-only institution to a diversified financial institution.

In today’s environment, SFBs are facing twin challenges. Where, from one end, the FinTechs are grabbing their market share using innovation and new technologies and at the other end incumbents’ banks are blocking their market access with their size.

To compete with them, SFBs must step up their game. They need to look beyond rate strategy (providing higher interest rates on CASA and deposits as compared to the incumbent banks) and build a robust, sustainable differentiation built around their primarily intended high-technology, low-cost model.

Born on the cusp of the digital era, Small Finance Banks do not come with the baggage of legacy technology. Though they don’t have the capital to match the technology spends of their incumbent peers, the unbundling of the banking technology stack and ecosystem driven collaborative innovation – courtesy API economy and open systems – presents a great opportunity for them to undertake a phased, yet fast leap towards digital transformation, all the while keeping IT spends under control.

SFBs must focus on:

  1. Implementing digital channels for banking services: Banks can use digital platforms such as mobile apps, online banking portals, and social media to provide customers with convenient and secure access to their accounts, transactions, and other banking services.
  2. Enhancing security: Banks can use advanced security measures such as biometrics, encryption, and multi-factor authentication to protect customer data and prevent fraud.
  3. Partnering with fintech: Banks can collaborate with fintech companies to access new technologies and innovative products and services to enhance their digital capabilities.
  4. Investing in digital infrastructure: Banks can invest in modernizing their IT infrastructure to enable better data management, improved scalability, and enhanced security.
  5. Providing digital financial education: Banks can use digital platforms to educate customers about financial literacy and digital banking services.
  6. Improving data management: Banks can use big data and analytics to gain insights from customer data and use it to improve product offerings, target marketing, and personalize the customer experience.

With the right technology transformation strategy powered by smart investments and careful roadmap considerations, Small Finance Banks can grow their business and achieve sustainable differentiation while keeping costs under check.

Banks need to ensure that they have the right partners for their digital transformation. Partners having plenty of digital transformation experience in the Indian market can help transform SFBs with the right speed and scale without impacting existing business and thereby enabling the SFBs in their journey of expanding market share and revenue.

Banks should collaborate with Digital transformation partners like Tagit who have platform-led solutions, provide more value in the long term, ensure that solutions are future-ready, and services delivered are secured and scalable.

With the right mix of products, SFB can successfully transform to a universal bank, increasing their market presence fending competition from new age fintechs and other banks and bringing more value to their stockholders. Tagit can help Small Finance Banks in increasing their customer base and revenue and enhancing customer loyalty with new and innovative features.

Tagit has been helping banks in India in their digital initiatives by providing best-in-class digital solutions alongside a holistic digital roadmap.

CategoriesAnalytics Cybersecurity IBSi Blogs IBSi Flagship Offerings

Cyberattacks: 2023’s Greatest Risk to Financial Services  

Miguel Traquina, Chief Information Officer at iProov 
Miguel Traquina, Chief Information  Officer at iProov

New year, same big problem. Without doubt, cyberattacks have posed and continue to pose the single biggest threat to the UK’s financial services industry

by Miguel Traquina, Chief Information Officer at iProov 

Three in four industry execs in the UK deem a cyberattack to be their highest risk factor and, as the economy enters choppier waters, this threat is rising, with those expecting a high-impact cyberattack in the next three years rising by 26% in the second half of 2022 versus the first.  

2022 has been another year of seismic change in the cybercrime space. Types of attacks are evolving rapidly, and consumer awareness is growing. Now, more than ever, we’re starting to see huge end-user demand for greater online protection from identity theft and other online threats.  

Public and private sector organisations around the world are responding by exto increase digital trust and enables with the goal of increasing digital trust and enabling their customers to prove they are who they claim to be securely and easily.  

The pace of advancements in digital identity verification will only accelerate more in the coming year, especially in a high-value and highly sensitive industry like financial services, with more innovation and regulation on the horizon. As we welcome 2023, here are my top four predictions for the year ahead.  

Biometrics + device will overtake password + device for 2FA  

Calling out the ineffectiveness of passwords as an authentication method isn’t new, but what will be new next year is that finally this stubborn, outdated mode of authentication will be overtaken by the use of biometrics in twThroughout-factor (2FA and MFA) use cases.  

Over the course of 2023, password + device will be replaced by biometric + device. 

The uptake of MFA has been steadily rising in recent years, especially since the enactment of PSD2 for electronic payment services in Europe. While passwords are technically compliant as a strong authentication factor, they and other knowledge-based techniques leave a lot to be desired when it comes to security and user-friendliness. Biometrics and other inherence-based security hit the perfect balance between providing the necessary protection to make 2FA and MFA truly secure while also delivering an effortless user experience.  

Liveness checks become mandatory for online identity verification in financial services 

Speaking of regulation, 2023 will also see the European Banking Authority mandate all regulated financial service providers in the EU complete biometric liveness checks when remotely enrolling customers. These new guidelines will help ease new account of theft, and money laundering. What we’ll also see is consumers feeling more comfortable with, and demanding more, biometric verification at other points of their user journey.   

As this becomes mandatory for financial services in Europe, attackers will turn their attention elsewhere – which will require the UK and other regions to follow suit. 

Synthetic identity fraud will break records 

Synthetic identity fraud exploded in many regions in 2022, even becoming its own industry. That is set to continue in 2023, with Aite Group estimating $2.43bn of losses from synthetic identity fraud this year. Nearly every organisation is at risk of onboarding a fake person and the implications that come with that: financial loss, data theft, regulatory penalties, and more. Organisations throughout the financial services world will need to ramp up their online security to identify synthetic identity crime attacks. 

Deepfakes become ubiquitous as the next generation of digital attacks 

The technology to create convincing deepfakes is now so readily available that even the novice cyberattacker can do serious damage.  

Any financial services organisation that isn’t protecting its systems against deepfakes will need to do so as a matter of urgency. More sophisticated bad actors have already moved on to advanced methods, and in 2023 we’ll see a proliferation of face swaps and 3-D deepfakes being used to find security vulnerabilities and bypass the protocols of organisations around the world. 

 Privacy-enhancing government-backed digital identity programs will pick up pace – and they’ll be interoperable 

Consumers globally are realising they don’t want to give their addresses and other personal data to every website or car rental firm or door-person outside a bar. As demand for secure identity services grows, more state and federal governments will begin to roll out interoperable digital ID programs that use verifiable credentials to enable citizens to cryptographically confirm details about themselves. 

Device spoofing will grow exponentially  

The increase in reliance on devices as a security factor has attracted the attention of cybercriminals, who are exploiting vulnerabilities for theft and other harm. In 2023, we will see an increase in the sophistication of criminals spoofing metadata to conceal their attract top made to appear like a mobile device) to circumvent enterprise security protocols. In 2023, organizations – especially those that rely on mobile web – will recognize the limitations of once-trusted device data and move verification services to the cloud. 

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