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Increasing demands on cybersecurity as finance evolves

The rise of Fintech is a challenge for regulators, as outlined by the IMF earlier this year. Yet legislation isn’t the only area which needs to keep pace with the evolution of finance. As digital services and infrastructure expand, cybersecurity has never been more important.

by Simon Eyre, CISO, Drawbridge

Cyberattacks are on the rise – increasing in both frequency and sophistication – and financial players are a prime target. For instance, research from the Anti-Phishing Working Group, shows the financial sector (including banks) was the most frequently victimised by phishing in Q2 2022, accounting for over a quarter of all phishing attacks. A successful attack of any kind can have catastrophic consequences: in February, cryptocurrency platform Wormhole lost $320 million from an attacker exploiting a signature verification vulnerability.

Simon Eyre, CISO, Drawbridge, discusses your cybersecurity needs
Simon Eyre, CISO, Drawbridge

As finance evolves, it’s imperative that institutions of every size are doing all they can to protect themselves from cybercriminals. But what does that look like in practice? Let’s examine some key actions all companies must take.

Strengthening weak links

You may not be looking for weak links in your security infrastructure – but your adversaries definitely are. A single vulnerability is an open door for criminals.

Businesses must continually search for weak links in their cybersecurity armour – such as through vulnerability management and penetration testing – to identify and strengthen these weaknesses before malicious actors do.

This is especially important as working habits also evolve, with remote and hybrid working established as the norm. These offer many benefits but can also greatly increase risk as employees access systems from numerous locations and devices move on and off networks. In fact, Verizon’s Mobile Security Index report found that 79% of mobile security professionals agreed that recent changes to working practices had adversely affected their organisation’s cybersecurity. This isn’t to say that companies should ban remote working but they need to be aware of their heightened risk and be proactive about managing it.

Educating the team

A crucial part of this risk management involves employee education. Many cyberattacks rely on social engineering techniques like typo-squatting (often used in conjunction with targeted phishing attacks) to impersonate trusted parties and fool employees into providing critical access or even direct funds. Therefore, employees at every level need to know the techniques that are being used against them and be trained in the appropriate cybersecurity response.

The way this education is delivered is also important. A one-off PowerPoint presentation won’t cut it – teams need continuous training and engaging exercises, such as attack simulations, tabletop exercises and quizzes, to ensure that crucial information is taken in.

Creating a cast-iron incident response plan

Part of protecting yourself from the damage of a cyberattack is planning what to do in the event of one.

An incident response plan is a critical part of a firm’s cybersecurity infrastructure, structuring the steps to be taken following an incident. Plans should include key contacts and a division of responsibilities, escalation criteria, details of an incident lifecycle, checklists to help in an emergency and guidance on legal and regulatory requirements. Plans can even include template emails to support communications and companies should draw on knowledge from private resources and industry experts, as well as their government’s resources, to help them create a cast-iron plan.

The road ahead for finance and cybersecurity

Over the coming years, the rate of digital change isn’t set to slow. With BigTech’s eyes on banking, traditional banks innovating to keep up with challengers, the rise of ‘superapps’ and cryptocurrency supporting the emerging metaverse – to name just a few – there’s significant change still yet to occur.

The finance sector’s cybersecurity response must also continue to evolve in order to keep up. Part of this will mean relying more heavily on AI, such as in continuously monitoring networks for threats, although this tech will also be leveraged by cybercriminals. Additionally, it will be crucial for the cybersecurity as a whole to close its skills gap: there is currently an estimated global cybersecurity workforce gap of 3.4 million people.

The future is exciting but without the right protections, it can be dangerous too. If firms are to protect their assets and customers, they must build cybersecurity into the heart of their practices. Reaping the rewards of the FinTech boom means keeping firm control of your security risk.

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Difference between Low Code & No Code development

low-code application development platform is a visual software development environment that empowers multiple developer personas. It uses visual development tools with drag-and-drop or point-and-click design capabilities, abstracting the code in application design and development, thus providing a simple and intuitive development environment. Low code helps to free up your IT staff to focus on more value-add tasks. It can help enterprises roll out applications with a shorter time to market with high abstraction— Utsav Turray, General Manager – Product Management and Marketing at Newgen Software

What is a low-code platform?

Low code enables enterprises to rapidly develop customized solutions and applications for multiple interfaces like web, mobile, wearable devices, etc., to automate end-to-end customer journeys.

Benefits of low code platform

1. Empower IT, Teams, for Optimum Resource Utilization:

Your IT teams spend long hours maintaining systems with periodic updates, compliance checks, and performance measurements. Low code can help you minimize this burden by automating such recurring tasks, allowing IT experts to focus on other important activities.

Utsav Turray, General Manager - Product Management and Marketing at Newgen Software
Utsav Turray, General Manager – Product Management and Marketing at Newgen Software

2. Fulfill Customer Expectations by Responding Quickly

Today’s tech-savvy customers want you to respond quickly to their needs. With these platforms, you can quickly respond to customers’ needs by developing and deploying applications rapidly. Also, you can deliver a personalized customer experience using customizable applications.

3. Enhance Governance and Reduce Shadow IT

Shadow IT is an area of concern for enterprises as it accrues technical debt and affects its overall risk monitoring. Low code offers a collaborative work environment and reduces dependencies on third-party applications. It helps reduce shadow IT through central governance and visibility.

4. Handle Complex Business Needs with Faster Go-to-market

A low code platform with well-designed functional capabilities like drag-and-drop tools helps developers handle a range of complex business and technological needs. These platforms enable faster development of complex business applications in a short period, fostering quick innovation and rapid go-to-market.

What is no code platform?

No code is a tool for nonprofessional developers. Using a no-code platform, anyone in the organization can build and launch applications without coding languages using a visual “what you see is what you get” (WYSIWYG) interface to build an application and intuitive user interface. A no-code platform often uses drag-and-drop functionality to enable development and make it accessible for organization-wide users. No code platforms are mostly directed to serve the needs of business developers who can develop applications with workflows involving fewer work steps, simpler forms, and basic integrations.

Benefits of no code platform

  • With no code, organizations can work without IT interference.
  • Organizations can make applications in less time and with fewer resources.
  • Compared to conventional coding methods, no-code solutions reduce the development time since developers don’t need to hand-code each line of code.
  • Functionality and design are more easily changeable than hard coding allows. Developers can also integrate any change easily and enhance functionalities in the applications whenever required; this helps businesses provide a better customer experience.
  • No code platforms don’t require similar effort as a conventional coding approach to building applications, thus being cost-effective.

Difference between low code and no code

Working with Newgen, you’ll have access to Newgen’s low-code and no-code intelligent automation capabilities. However, both platforms focus on a visual approach to software development and drag-and-drop interfaces to create applications.

Low code is a Next-gen Rapid Application Development tool for multiple developers, whereas no code is a Self-service application for business users. The primary purpose of low code is the speed of development it offers, whereas, for no code, it’s the ease of use.

If the goal is to develop simple applications that require little to no customization and are based on improving the efficiency of a simple workflow, no code platform should be the ideal choice. An example could be order management, employee onboarding, or scheduling to improve employee efficiency.

Low code, on the other hand, is more suited to enterprise use cases. It is directed towards various personas, including business developers. Low code is more flexible than a no-code platform. An example could be Business Process Automation, Application modernization, Internal applications, and portals. Developers can work with stakeholders in all the stages of the development process, and low code can help them address complex integration scenarios, which gives an organization faster time to market.

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Partnerships to tackle the SME funding gap

Collaborative partnerships can remove barriers to SME borrowing, in turn boosting the global economy. In an already challenging market for businesses of all sizes, SMEs are facing the additional strain of being unable to access the working capital they need to manage cashflow, take advantage of growth opportunities or help them get through quiet periods.

by Martin McCann, CEO, Trade Ledger

The good news for SMEs – and the banks wanting to provide them with a better solution – is that the technology to resolve these pain points already exists. Companies like Trade Ledger provide the technology that lenders need in order to offer businesses fast, easy access to working capital – worthy of a digital economy.  A good example of how that is working in reality is our partnership with HSBC.  Working together, we created a digital solution that cuts the approval process for new receivables finance from up to 2 months, down to within 48 hours.

Utilising the interconnected ecosystem

Martin McCann, CEO, Trade Ledger explains how partnerships among banks and FinTechs can help SMEs.
Martin McCann, CEO, Trade Ledger

Even the world’s largest commercial bank cannot do it all in-house, instead seeking agile, enterprise technology partners to fast-track digital transformation strategies and start adding value to customers sooner. We call this collaborative innovation.

Such partnerships are nothing new. Indeed ‘partnership’ seems to be something of a buzzword in the financial services industry today – thanks in part to open banking, but also Covid-19 forcing many to seek alternative solutions quickly in a time of crisis. It is encouraging to see banks, FinTechs and other payment services providers increasingly looking to build partnerships within the financial ecosystem, for the mutual benefit of both organisations as well as their underlying customers. Utilising purpose-built solutions of other providers, financial institutions of all sizes can get new solutions to market more quickly and at lower cost, helping them to remain highly competitive.

Another example of innovative collaboration is the way in which we work with Thought Machine, the cloud-native core banking technology provider. Together, with Trade Ledger’s loan origination and management capabilities, we are able to deliver a fully integrated technology stack for commercial lenders and banks. The API-driven data exchange enables a high level of real-time. Banks can now rapidly configure and launch new digital products such as asset-based-lending, invoice and receivables finance, with ease and control.

SME lending to boost the economy

By leveraging open banking APIs and data modelling to build a real-time view of the customer, banks can get a richness and quality of data that removes traditional blockers to extending credit to the mid-market and SME sectors.

I believe there is also a moral obligation for the industry to provide critical global supply chains with access to liquidity in order to fuel a global economic recovery. SMEs play a vital role in the global economy, so the industry must come together to remove the barriers that hold them back – including the inability to access external capital. Innovation happens where capital flows!

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Role of FinTech platforms in the trade finance industry

VP at Triterras
Swati Babel, a cross-border trade finance business specialist, and VP at Triterras

Trade is the engine that powers development and competitiveness in the global economy, thereby encouraging fairness, creativity, and productivity. When trade flows in a rules-based system, jobs, wages, and investment accelerate immensely.

By Swati Babel, a cross-border trade finance business specialist, and VP at Triterras

Trade financing supports trade at every level of the global supply chain. Trade finance makes ensuring that buyers get their products and sellers get their money by supplying liquidity, and cash flows, and reducing risks. Simply expressed, trade finance is necessary for the cross-border movement of products and services.

With the Global Trade Finance Market estimated to reach $85.85 billion by 2027, growing at a CAGR of 7.06%, it becomes an integral part of every country’s economy. The world’s vast domestic market and a large pool of skilled workers make trade finance an attractive destination for foreign investors. However, the complex regulatory environment and lack of access to financing restrict the expansion of business operations across various markets.

However, the emergence of FinTech platforms over the years is paving the way to simplify and seamlessly align the trade finance industry. FinTech platforms are providing much-needed solutions for businesses by offering innovative financing products that are tailored to the needs of enterprises. These platforms are helping businesses to overcome the challenges they face in accessing traditional bank financing, and they are playing a key role in promoting economic growth and development. The platforms provide businesses with the financing they need to grow and expand their operations and also help the businesses manage and improve their financial planning.

The role of FinTech platforms in the trade finance industry is to provide an efficient and cost-effective way for businesses to finance their international trade transactions. The platforms offer several advantages over traditional banking products, including:

  • Access to capital: Fintech platforms provide businesses with access to capital that they may not be able to obtain through traditional banking channels. This can be particularly helpful for small businesses and startups that may not have the collateral or credit history required by banks. Moreover, Fintech platforms provide businesses with enhanced access to funding, which can be used to finance trade transactions. Another key advantage of fintech platforms is their ability to connect borrowers and lenders from around the world, which gives borrowers greater access to capital. In addition, fintech platforms usually have lower transaction costs than traditional banks.
  • Flexibility and Cost Effectiveness: Fintech platforms offer more flexible terms than traditional bank loans, which can be important for businesses that have the irregular cash flow or are expanding into new markets. Fintech platforms offer flexible products and services that can be customized to meet the specific needs of businesses. Fintech platforms offer cost-effective solutions that can help businesses save on costs associated with financing trade transactions. Various fintech platforms have relationships with multiple lenders, which gives them the ability to get customers the best possible terms for loans and can often provide more flexible repayment terms than banks. This means that businesses can choose a repayment schedule that works best for them, instead of being tied into a rigid repayment plan from a bank.
  • Agility and Efficiency: Fintech platforms typically offer a faster and more convenient application process than banks. This can be critical for businesses that need to quickly obtain financing for time-sensitive trade transactions. Fintech platforms for trade financing are a lot faster than going through a bank or other financial institution because the process is often much simpler and there is less paperwork involved. Fintech-led events and activities such as the Singapore Fintech Festival also enable an ecosystem of networking and partnerships. Because of these reasons, banks and financial institutions with sufficient capital often team up and participate with the Fintech platforms for lending/co-lending opportunities. Additionally, they also enable businesses to streamline their trade finance operations and improve overall efficiency. Innovative solutions such as AINOCR or Electronic B/L help in digitizing analog data, such as paper documents, bills, etc. These platforms provide valuable data and analytics to help businesses make informed decisions about their trade finance need and help businesses streamline their operations by automating key processes.
  • Enhanced security: Fintech platforms often utilize cutting-edge security features, such as blockchain technology, which can provide an additional layer of protection for businesses and their customers. Many platforms use such next-gen technologies to protect borrower information and ensure that transactions are processed securely. This can give borrowers peace of mind when taking out a loan or making a payment.

FinTech platforms are playing an increasingly important role in the trade finance industry. By providing a digital infrastructure for the entire supply chain, from producers to retailers, they are making it easier for businesses to connect and trade with each other. This is particularly important in the current climate, where businesses are under pressure to move faster and be more agile. FinTech platforms can help them do this by streamlining processes and reducing costs. While credit assessment and due diligence should be carried out manually to avoid Trade-based Money Laundering, however for everything else, Fintech platforms are changing the landscape of Global Trade Finance.

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Why banking CIOs should embrace Open Banking

Martin Gaffney, Vice President EMEA, Yugabyte

The first release of the API specifications for Open Banking was five years ago. At the time, I recall that many people in the banking sector didn’t see much value in it. In fact, many saw it as a potential impediment to their job.

by Martin Gaffney, Vice President EMEA, Yugabyte

Five years on, it is clear that those fears were unfounded. In May 2022 alone, UK businesses and consumers made five million open banking-driven payments. The UK open banking community made a record 1 billion API calls in the same month.

So, Open Banking ended up being a pleasant surprise rather than a restrictive move by the regulators. It opened up opportunities and showed that having to work with APIs is not a constraint but in fact, quite the opposite.

It’s taken the market a while to see that. 20 years ago, every management consultant in the sector was recommending disintermediation—the idea that you needed to own and run your own supply chain to reduce complexity.

That was still the driver when big banks started to go online: they built their own websites, their own banking applications, their own mobile solutions—all with the aim of owning everything from cell phone banking to the back end.

In practice, this actually added complexity. It meant that when a bank decided to write a web page, it had to be set to talk to an application server, which talked to its internal database, which was deployed on its on-prem server farm. It was all the bank’s responsibility, from start to finish. As a result, the organisation may have needed multiple developers with various overlapping skill sets working on this full tech stack.

But now, thanks to Open Banking and APIs, to be a serious player in banking, you must be adept at exposing and consuming APIs. To do this, you need to have the right architectures, skills, and tools in place to support this modern approach to software development.

I’d go so far as to say that we are now entering the era of ‘de-disintermediation’—as what Open Banking really means is that the bank is no longer permitted to lock anybody out, and we all need to work in a different and ‘more open’ way.

Welcome to the new de-disintermediated financial services IT world

Consumers see this on their mobile banking app, which is now full of friendly questions about whether you want to hook in another of your accounts and bring them all together in one place. Personally, I love this: it makes sense to me as a digital citizen, as a capitalist, and as a shopper.

I also like all the new businesses that Open Banking and de-disintermediation have allowed to flourish. Embedded banking is why Klarna can exist, where Buy Now, Pay Later comes in; it’s how many new payment brands work and has contributed to the major upsurge in innovative FinTech companies.

I am also seeing extremely positive moves at the tech and architecture end of the ecosystem. To do Open Banking, you must build your app in a way that allows somebody else to come in at the application server layer. You must also allow that other party’s application server to talk to other application servers, all of which have databases at the back end.

This is where the API has come into its own. IT people in progressive financial services companies welcome the fact that application programming interfaces (a technology in search of a business case for too long) make it so easy for two pieces of software to talk to each other by a contract.

Even better, the contract obliges everyone in the chain to play fair. For example, if I’m building an application that allows someone to access their bank account and returns their statements or their latest transactions, I have to publish what the API call is to get them. You must give me live session credentials, you must give me what I need, and this all happens in one agreed format–(typically) JSON, JavaScript Object Notation.

App modernisation + liberalisation = good times ahead

The reality is that the people who will succeed in an Open Banking/de-disintermediated/API-centric world are the people who build their processes, skill sets, tools, and architectures in a way that embraces this way of working. Delivering on this new approach will unlock business value.

This also means the end of huge monolithic banking applications. Now, developers can break the front off and replace the proprietary apps with APIs. This means you can more effectively outsource the value that your back end supplies, even if that’s still some monolithic mainframe app in your data centre. APIs allow you to expose it to the web and give chosen partners access to it, adding value for you.

This way of working is possibly better known to you as microservices architectures on the Cloud. Two separate tech and business development threads mesh here: one is app modernisation and the other is the general acceptance that microservices architectures are good for exploiting cloud architecture. A drive to allow more competition in the market in the shape of Open Banking has shown the API to be the best way to both comply with the regulations and to embrace that great new architecture.

There is also a database aspect here because as soon as you start the road to de-disintermediation by breaking your big banking systems up, you’re also breaking your data up. You can’t just stick with your tried and true (if rather expensive) monolithic database on the back end. Even if you did, you’d still have the ongoing problem that on-prem monolithic proprietary databases never match well with cloud-based microservices, which aim to bring everything data processing as close to the customer as possible around the world.

Given this, you can’t really have all your data sitting in a great data barn somewhere outside London. You’ll need to move to the modern data layer, an intrinsic part of this microservices architecture.

How about ending the banking IT ‘technical debt’ issue

It’s time, then, to thank the inventors of Open Banking, who weren’t (as feared) awkward people who wanted to stop you from doing stuff. You should see them instead as benefactors who’ve unlocked the door for you as a banking CIO to access a massive amount of innovation and business value in a supply chain you no longer need to 100% own.

If you embrace this, much of your day-to-day work, which is really just technical debt and patching up the work your predecessor did when John Major was PM, can go away. You can rip it up and rewrite it, turn it into an API, and let somebody else put a front end on it.

To me, the benefit of Open Banking is very clear. However, if you don’t see this as an opportunity, and consider it just another IT burden, maybe you need to ask how much of a contribution to the business you’re really making.

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Pan-African upgrade for Access Bank’s core systems

Headquartered in Lagos, Nigeria, Access Bank is one of the largest and most recognised financial institutions in Africa with operations across 11 countries. The bank called on the services of trusted Oracle Partner, Finonyx Software Solutions for a major upgrade programme across all its subsidiaries

-Robin Amlôt
-Managing Editor, IBS Intelligence

Ade Bajomo, Executive Director – IT & Operations, Access Bank Plc

The project was an upgrade to the core banking solution to Oracle FLEXCUBE v12.0.2 at Access Bank subsidiaries in 10 countries. The solution had already been deployed at the bank’s headquarters in Lagos, Nigeria. The project covered:

  • Upgrades from legacy versions of FLEXCUBE in 6 countries: DR Congo, Gambia, Ghana, Rwanda, Sierra Leone and Zambia.
  • The merger of newly acquired Cavmont Bank in Zambia which required migration from third party applications and integration with the FLEXCUBE.
  • A further 2 banks required migration from third party applications and integration with the FLEXCUBE – Trasnational Bank in Kenya and Gro Bank in South Africa.
  • Greenfield implementations in Guinea and Cameroon.

Ade Bajomo (AB), Executive Director – IT & Operations at Access Bank, explains the business drivers behind the bank’s decision to initiate the project:

AB: “Access Bank has been on an expansion path over the years and has 10 subsidiaries in 10 African countries and is further expanding.  The backend applications used across the subsidiaries were dissimilar – multiple versions of the software, inadequate production support from OEM for tech stack and core banking platform due to the obsolescence of application version, independent satellite applications, lack of standard modern interfaceability between applications, etc.; these created multiple challenges. Technology obsolescence at certain areas, lack of harmony and group level consolidation, inability to launch new products and bring them to market quickly.”

What was the proposed solution?

AB: “Our management and technology review committee decided on a two-phase technology upgrade. Phase 1 to harmonise the solutions across all the subsidiaries to Oracle Flexcube 12.0.2 which is used at the HQ in Lagos, Nigeria. In Phase 2 all subsidiaries and the HQ would upgrade to the latest version of Oracle FLEXCUBE 14.x. Since Access Bank has been using the FLEXCUBE core banking system and the primary goal of the program was solution harmonization – Oracle FLEXCUBE 12.0.2 was an automatic choice.”

How was Finonyx chosen as the partner?

AB: “Post finalisation of the upgrade programme and project plan, Access wanted to bring on board an implementation partner to deliver the program. Finonyx was one of the vendors that met the rigorous evaluation and due-diligence criteria that were set up. Access Bank has associated with Finonyx in one of our earlier successful projects; the efforts and commitment shown by the team steered our decision in favour of Finonyx.”

N V Subba Reddy, Managing Director & CEO, Finonyx Software Solutions

N V Subba Reddy (NVSR), Managing Director and CEO of Finonyx Software Solutions added: “Finonyx was proud to be associated with Access Bank. In 2019 Access Bank acquired Diamond Bank Limited, Nigeria, Finonyx was the delivery partner for the merger project, and we were able to demonstrate our commitment and quality of delivery. This was a reassurance for the Access Bank management to select Finonyx over competing vendors for this ambitious, multi-country implementation programme.”

What was the implementation process?

NVSR: “The implementation process involved: Product Walkthrough, Product & Interface Harmonisation, Core User Training, Parameterisation, Data migrations, build interfaces between FLEXCUBE and 3rd party systems in each country (regulatory/non-regulatory), SIT, UAT, business simulations and live cutover.

“Given the number of countries and dissimilarity of systems, a stream approach was followed which significantly helped the synergies between the teams at the bank and Finonyx. This also meant that our teams were organised and synchronised for each of these project activities. Our teams could complete a project activity in one country and move on to execute the similar activity at the next country with a precision that simulated an assembly line.

“For instance, the infrastructure team would complete the installation and configuration in Country A, move to Country B and then to C and so on. This was followed by the PWT and training teams, Parameterisation team etc. The same approach was followed across all sites and at 8 countries the applications are live.”

How was the project affected by the pandemic?

NVSR: “We had our share of challenges because of the pandemic. The project was initiated around the first wave of the pandemic due to which we had to take a step back and re-evaluate our plans. The traditional model of onsite implementation was not possible. Over multiple discussion with the team from Access Bank, an offshore delivery model was agreed upon. Effective communication and a robust governance process were formulated and implemented to ensure that the project remained on course to meet the timelines set for country specific go-lives.

“Access bank is on an aggressive technology transformation journey, the first step towards this is the system standardisation across subsidiaries. This required a time-bound project plan and a team that has the solution expertise and regional understanding. We are appreciative of the efforts put forward by the Finonyx Team in ensuring success of this project. Our decision to onboard Finonyx as the strategic partner stands validated.” Ade Bajomo, Executive Director – IT & Operations, Access Bank Plc

“Project participants were affected by Covid-19 infections. However, alternate resource back-up plans were in place to ensure no/minimal disruptions in the execution of programme activities. All challenges, logistical, operational, technical, and managerial, were overcome by the delivery team alongside the creation of an implementation command centre for seamless execution.”

How was the implementation managed by the bank?

AB: “For Access Bank, this is a key programme and a critical element in our technology road map. We had to ensure a conflict free project plan and meet the timelines set towards completion of the project. As a first step – a robust implementation structure and a command centre headed by me as Executive Director was set up in Lagos – the team included the IT, business and operations departments full time at the HQ and the local IT and business teams in the respective countries. The team from Finonyx was aligned to our project team structure. This comprehensive delivery structure involving IT, business and operations teams and a meticulous governance process in the programme plan were instrumental in the overall programme success.

“With this structure in place, the majority of the project was delivered remotely and necessitated only minimal travel for consultants to the local sites. Consultants were required to be onsite only for countries with larger data volumes and the complexity of the sites (interfaces/non-FLEXCUBE legacy application, etc.) around the time of go-lives.

“Currently the solution is live at 8 countries and the final 2 sites are on-course to go-live by end of August and September 2022, respectively.”

What benefits have accrued to the bank because of this implementation?

AB:

  • “Standardisation of FLEXCUBE version, business products, third-party interfaces and services across all 10 countries.
  • Introduction of Universal Banking System as against 2 separate applications for retail and corporate businesses.
  • Standardisation of operating procedures across subsidiaries.
  • Launch of new business products / applications to customers of select subsidiaries.
  • Centralised Regional Disaster Recovery Data Centre in Lagos for all countries in addition to in-country primary Disaster Recovery Data Centres.
  • MIS consolidations have become much easier at the group level daily.
  • Significant reduction in the overall programme budget, IT support and management costs
  • Increased synergy between subsidiaries and HQ for new business ideas and post-live issues resolution.”
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The new UK immigration landscape: Here is what FinTechs need to think about when recruiting talent

Denise Osterwald, Senior Solicitor, Gherson Solicitors LLP

For a long time recruitment in the FinTech sector was relatively straightforward. Businesses could draw on talent already living and working in the UK, as well as nationals from any of the 27 EU countries, Norway, Iceland, Liechtenstein (the 3 EEA countries) and Switzerland. These potential employees did not require any specific permission to start living and working in the UK – no entry visa or work permit was necessary.

by Denise Osterwald, Senior Solicitor, Gherson Solicitors LLP

This all changed on 1 January 2021, the day the UK’s exit from the EU took effect. In addition, the UK authorities used Brexit as a catalyst to overhaul large parts of the immigration system that had been in place, in one way or another, since 2008. The changes were significant and meant that businesses now had to contend with a much smaller candidate pool as EU, EEA and Swiss nationals no longer had the ability to take up work immediately. At the same time, they had to get to grips with a new immigration system that applied to all candidates who were not British citizens or had already settled in the UK.

FinTech businesses are known to be flexible, nimble and quick to exploit gaps in the market. They are well placed to think ‘outside the box’ when it comes to attracting talent in the new immigration landscape. This can be, for example, by establishing direct relationships with colleges and universities in the UK and overseas, so they can recruit directly from the graduate pool without running the risk of losing talent on the open market. It can also include offering more or new apprenticeships in order to invest in growing talent in-house, for example. Whatever happens, they will need to get used to exploiting new avenues when it comes to finding talent.

FinTech firms also tend to be lean in terms of organisational structure, which has traditionally allowed them to be faster than their more cumbersome long-established counterparts when it comes to recruiting talent. Yet they are now forced to factor significant immigration costs as well as much longer timelines into their talent recruitment processes. They will also now need someone in the business who can administer the additional bureaucracy that comes with the new immigration system. Getting it wrong can have significant repercussions for the business.

UK immigration tends to be more complex and costly than many other jurisdictions. Work visas can cost several thousand pounds, depending on how many people apply (does your preferred candidate have family who will also need to relocate?) and for how long (anything up to five years).

Therefore, offering support to new recruits with this process has become a unique selling point for businesses vying for a comparatively small number of tech talent worldwide. The better the support, from a process as well as a financial perspective, the more likely they are to attract those who have the skills but not necessarily the means or knowledge to obtain UK work visas.

This means, of course, that the business will have to be able to sponsor work visas for their new employees. Some candidates may qualify for personal visas (such as visas based on having a British partner or having British ancestors), but it is likely that the vast majority of recruits will need sponsored work visas.

Most businesses will not have needed to engage with the UK’s points-based immigration system (PBS) before, or obtain a UK sponsor licence from the authorities, because they were able to fill their vacancies with candidates who did not require a visa. As this is no longer the case, it is advisable to obtain this licence as soon as possible so that the business is not caught on the back foot if it finds a person they would like to recruit but who needs a visa.

The process of getting a sponsor licence is not entirely straightforward. It takes time to compile the necessary documents, and then time for the UK authorities (the Home Office) to process the application. Overall, the minimum timeframe is in the region of 10-12 weeks. However, it can be significantly longer if the Home Office decides to visit the business’ premises to understand how they will comply with their sponsor duties were a licence to be granted. The duties are strict and affect the administration of the licence as well as the processes and procedures in place to ensure migrants on visas are monitored whilst employed. Small businesses will need to pay £536 for a licence, and large business £1,476. There is a way to speed up the process for an additional fee of £500, but it is not easy to obtain such a priority processing spot. If successful, the licence could be approved in around 10 working days.

Once the licence has been granted, the business can apply for a work visa. There are a number of different visas available, the most common being the Skilled Worker visa. The advantage of this visa compared to other work permits is that it can be applied for five years and can lead to indefinite leave to remain in the UK at the end of the five years (and then to British citizenship if desired). As already noted, UK visa applications tend to be more expensive than those in other countries, and the costs of a Skilled Worker application can range from £5,500 for a single applicant to around £10,000 for the main applicant, spouse and child. If an immigration adviser is engaged to assist with the sponsor licence and visa applications, their professional fees will need to be added to the above government fees.

What is clear about the new UK immigration landscape is that nearly every business now needs to engage with it and figure out how to make the support they offer to candidates a USP. They should also consider obtaining a sponsor licence because, eventually, they will want to recruit a candidate who will need a work visa. Given the complexity and potential pitfalls of navigating the UK’s immigration system, it is also advisable to think about engaging an immigration services provider who can support the organisation in obtaining and administering the sponsor licence and in guiding the business and its new employees through the visa application process.

CategoriesIBSi Blogs Uncategorized

Regulation vs Collaboration: How to encourage innovation in financial services

Hans Tesselaar, Executive Director, BIAN

The financial services industry is facing a time of considerable change. During the pandemic, financial services organisations were forced to become digital entities virtually overnight. The acceleration of initiatives has led to significant questions about how best to encourage innovation within the industry while protecting consumers and promoting financial inclusion.

by Hans Tesselaar, Executive Director at BIAN

Enter the proposed Financial Services and Markets Bill, introduced by the UK government to drive innovation across the financial services industry, focused on supporting consumers through digital change. The bill is to replace existing EU regulations following Brexit, aiming to support the UK government’s vision for an “open, green and technologically advanced sector that is globally competitive”.

While introducing the bill is a significant step forward for bringing financial services front-and-centre in the UK, how does regulation support innovation in practice?

A balancing act

The Financial Services and Markets Bill aims to harness the opportunities of innovative technologies in financial services while bolstering the competitiveness of UK markets and promoting the effective use of capital. Banks need to remember, however, that when looking to adopt new technology and innovate, the needs of all consumers must be considered.

As banks accelerate digital transformation initiatives, consumers who prefer more traditional and manual banking methods, such as banking at branches and cash payments, can easily be forgotten. A recent ruling from the FCA means that banks and building societies need to assess the impact of changes to their services. This comes after the FCA warned that the industry is “not currently doing enough to properly understand the impact of these changes”. The regulator can now issue fines to banks that don’t consider access to cash and branches.

The introduction of new legislation and guidance from the regulator is promising but the industry must strike a balancing act to transform for the future while also ensuring it is catering to all consumers, no matter their preferences.

Risk and reward

There is also a commercial motivation for introducing the Bill. The government wants to make the UK the financial, technological and crypto hub of the world, following in the footsteps of the US and moving away from the EU.

One way it plans to achieve this is to implement the outcomes of the Future Regulatory Framework (FRF) Review created to reflect the UK’s new position outside the EU. The risk is that the UK could isolate itself from its close neighbours. There is a wealth of industry surrounding the UK, and independent regulations could cause leading European Banks to look for business elsewhere due to the proposed red tape, stunting innovation.

On the other hand, countries such as Canada and Australia look to the UK as an example and becoming more connected with them could open new possibilities. Instead of concentrating solely on the UK, the value of the Bill to the industry would increase if the government looked to connect and encourage more business with different markets – and then the UK will start to reap the rewards.

The value of collaboration

As a result of this opportunity, collaboration should be a focus to encourage innovation across the globe. To achieve this, banks need to overcome issues surrounding interoperability and a lack of industry standards. FS organisations must be equipped with the technology that allows them to introduce innovative solutions at speed.

A coreless banking approach, for example, empowers banks to select software vendors needed to obtain the best-of-breed for each application area without worrying about interoperability. Banks will also not be constrained to those service providers who operate within their technical language or messaging model because they will use one standard message model.

This ensures that each solution can seamlessly connect and exchange data, from FinTech’s to traditional banks to technology providers. It also means that organisations can communicate effectively on a global scale, removing barriers to growth and supporting international and national regulations, such as the Financial Services and Markets Bill.

An opportunity for growth

As digital adoption becomes more widespread, having access to the latest technologies that support consumers and banks alike is essential to the future of the industry. A more connected and seamless industry will undoubtedly deliver value, and although regulation is the foundation of the industry, collaboration and a consistent focus on the needs of every customer are the keys to unlocking the future.

CategoriesIBSi Blogs Uncategorized

Digital Banking: Making more of less money

The cost of living crisis that the United Kingdom has been reeling under since late last year is set to get worse, with the annual household energy bill predicted to touch £3,600 this winter. This will put enormous financial stress on families, 1.3 million families went into the pandemic with savings of less than a month’s income. How can banks help customers manage their money so that they save costs and earn better returns in these trying times? This article discusses some ideas.

by John Barber, Vice President, Infosys Finacle Europe and Ram Devanarayanan, Head of Business Consulting, Infosys Finacle Europe

Money management features to support budgeting and planning

Ram Devanarayanan, Head of Business Consulting, Finacle Europe

The first thing banks can do is provide a tool that simplifies budgeting for the ordinary customer. A few mainstream U.K. banks already offer apps that not only group spending by category – food, utility, entertainment, travel, for example – but also allow users to set (and monitor) category-wise budgets.

For retail customers, some banks also support planning for future expenses by creating “savings pots” in which they can accumulate money towards a specific goal. For example, retail customers can save up for school fees, home renovation and emergency funds. Similar to savings pots, business customers can use virtual accounts to manage their money better. This enables them to use money efficiently and save on overdraft costs and earn higher returns through money market investments. Last but not least, virtual accounts also benefit banks by reducing the costs associated with creating new accounts.

Education for a long-term view

Knowing how the money was spent allows customers to take informed actions to manage their finances better. But tools can only do so much. To really improve the state of financial health, banks should join the government and academic institutions in building money management awareness among the general populace. A great example is LifeSkills, a Barclays initiative that has helped more than 13 million young people learn, among other things, money management skills such as budgeting and avoiding fraud. HSBC believes in informing them young by using storytelling and gaming to teach money concepts to kids right from the age of three. The truth is that only sustained education will teach people to plan finances for the long term. At a time when one protracted crisis is following another, the importance of financial planning cannot be overstated.

Banks can also leverage analytical insights to send contextual alerts nudging customers to pay bills on time, sweep excess funds into a higher-rate deposit and renew an insurance policy.

Open banking for control, convenience and choice

John Barber, Vice President, Infosys Finacle Europe

Having greater visibility and control helps customers make the best use of depleted resources. Open banking can play a role in this. For example, it enables Variable Recurring Payments (VRP), whereby customers can authorise payment providers to make payments on their behalf within agreed limits. Customers have greater flexibility over setting up/ switching off VRPs compared to Direct Debits and can also see the status of their VRPs on a dashboard.

Another advantage of open banking is better consent management – users can define clear parameters for what they are consenting to. This is also useful for small business customers to manage cash. For instance, a small business can use this facility to authorise AISPs (Account Information Service Providers) and PISPs (Payment Initiation Service Providers) to sweep excess liquidity into an external fund to earn a higher return.

Still, the adoption of open banking is quite limited in the U.K. Besides having data privacy and security concerns, customers don’t fully understand how open banking works and what it could do for them. Since most of these issues can be addressed through education, banks should include open banking awareness in their financial literacy programmes.

This would benefit them too. Open banking is an opportunity for financial institutions to tap ecosystem partnerships to present a more complete service, including non-banking offerings, to customers. They can source the latest, most innovative offerings from fintech companies to fulfil a variety of needs at competitive rates.

Personalised services at the right “moments in time”

At the very least, “correctly” personalised services – based on data analytics – prevent banks from annoying customers with irrelevant offers. But the real reason for personalising banking should be to deliver the right service at the right moment of time as a frictionless experience. This is also very much in the banks’ interest because it reduces the likelihood of customers fulfilling their requirements elsewhere.

Personalisation also builds banks’ customer understanding, crucial for a successful ecosystem play. The future belongs to banks offering competitive financial and non-financial propositions sourced in-house as well as from third-party ecosystem partners. India’s first fintech unicorn, Paytm, exemplifies this; it grew quickly from being a mobile wallet bill payment platform into a vibrant e-commerce marketplace before acquiring a banking license. In the first 18 months, Paytm Payments Bank opened a massive $42 million savings account.

In contrast, financial institutions persisting with the traditional banking model will be relegated to the role of a utility. To avoid that fate, they must invest in a robust digital platform capable of onboarding and supporting a diverse partner ecosystem.

Embedded, invisible banking

Ecosystem banking leads naturally to embedded finance, where banking products and services are inserted so seamlessly within customer journeys as to be almost invisible. Embedded finance fulfils the younger generations’ demand for an Amazon type of all-encompassing, personalised, frictionless and entirely digital experience that the next-generation providers are bringing to market. For example, Paytm offers a wide range of services, including banking, insurance and investments, ticket booking, food delivery, shopping, and of course, seamless payments to finance all of these.

To compete, banks will also need to compete with apps by increasing the capabilities of their apps beyond just core banking processes.  All these evolutions – ecosystem play, platform business model, embedded finance, and app style capabilities – call for comprehensive digital transformation, starting from the banking core. DBS in Singapore is an outstanding example of a traditional financial institution that transformed itself into one of the world’s best digital banks.   But even as other banks go on this digital journey, they should continue to create highly competitive products and services. This is especially important because in difficult times customers’ needs, above everything else, are more value for their money.

CategoriesIBSi Blogs Uncategorized

Driving Asia’s real-time payments boom

Leslie Choo, MD Asia, ACI Worldwide

Long before the Covid-19 pandemic descended, digital money had already been gaining currency with consumers, small businesses, and large institutions around the world. Covid-19 accelerated that trend. In Asia specifically, it led to a profound shift in the region’s payment landscape.

by Leslie Choo, MD Asia, ACI Worldwide

Almost overnight, it showed why and how real-time payments can make a tangible difference and instantly help accommodate personal and professional needs. Access to immediate funds for basic subsistence and business continuity has now become paramount for consumers and businesses.

The outcome has been a generational leap in behaviour, where customers no longer accept a fragmented payment experience and instead expect and demand an agile, integrated, mobile-first, and consistent payment experience across all channels and form factors.

At the same time, the pandemic prompted consumers and businesses to reassess their use of cash. So much so that by 2025 non-cash transactions in Asia-Pacific are forecast to exceed the one trillion mark. Cash, it seems, now has a real competitor.

The shift to digital gathers momentum

The APAC online payments industry was profoundly impacted by the pandemic, leading to major advances in the market. 97% of consumers now consider the digital channel the best way to interact with their bank or use it as one of several channels in a multichannel or omnichannel offering.

The digital payments revolution continues to lead the way in Asia Pacific. The pace of transformation in APAC is quickening on the back of advances in technology, progressive regulation, a range of competitive participants, including traditional providers and new fintech entrants, evolving consumer needs, and the accelerated digitalisation on the back of the pandemic. In fact, digital payments are expected to account for 91% of total e-commerce spending by 2025 in Southeast Asia, up from 80% in 2020.

It is also widely acknowledged that digital and real-time payments significantly reduced the cash flow issues that plagued supply chains following the Covid-19 outbreak. The ability to pay suppliers, staff, logistics, and utilities digitally reduced the cashflow constraints of many businesses and highlighted the gross inefficiencies and costs associated with cash and traditional payment methods.

Individually, these factors would all generate growth for real-time and digital payments; however, combined, they are almost certain to ensure that high growth and adoption continue unabated. As dependence on digital payments increases, it’s hard to see consumers reverting to their traditional mindset or behaviour.

Explosion of form factors and frictionless payment experiences

As we emerge post-pandemic, payment acceptance infrastructure continues to evolve and drive payment innovation through a range of new payment methods or form factors.

Traditional smartphones and cards will remain the primary payment methods for now. But other forms such as wearables, IoT, and smart home devices will accelerate uptake and expand real-time and digital adoption while continuing to chip away at cash’s receding influence.

Transactions that are frictionless, global, and ubiquitous in nature will define digital banking in Asia, with capabilities being agnostic to payment methods or forms of storage across cards, digital wallets, bank accounts, and open banking.

Meanwhile, new services like ‘Request to Pay’ (R2P) will emerge as key differentiators. With Asia and the US already live and other regions preparing to launch similar initiatives in 2022, expect corporate and government collections to increasingly move to R2P.

Keeping it simple

Digitalisation is also forcing many banks and other financial institutions to rationalise their communication protocols to better navigate and communicate between varying regional standards.

Several traditional and current legacy data standards limit tracking capabilities and can pose major reconciliation and traceability challenges, especially in a real-time environment. ISO 20022, an international standard for electronic data exchange between financial institutions, will help.

ISO 20022 started out with low-value payments (cards, wallets, QR pay etc.) before incorporating high-value, real-time payments (cash management, Swift, etc.). This ability to combine or converge low and high-value real-time payment data makes it ideal for financial services as it dramatically reduces duplication and complexity while improving governance, visibility, and efficiency.

Ultimately, ISO 20022’s flexibility means any new real-time payment infrastructure won’t require a new data standard but can simply be combined with current systems, significantly improving time to market, effectiveness, interoperability, and governance.

Capitalising on cross-border

Despite the market opportunity and a high interest in regional payment scheme integration, cross-border payments have proved elusive in Asia.

Currently, real-time payments are restricted to domestic schemes and a small but growing number of bilateral agreements between close neighbours. But there are moves to change this, as Southeast Asia central banks continue to explore bilateral connectivity and interoperability between their domestic schemes to extend and expand regional linkages within ASEAN and the greater Asia Pacific.

While ASEAN still does not possess an integrated regional payments framework between members like the EU, many bilateral arrangements, such as the upcoming Singapore / India (mid-2022) initiative, have created greater organic integration. This creates a form of regionalisation by stealth rather than by design. As more of these bilateral connections emerge, real-time cross-border payments will surge, and with it, Asia’s economies.

The race to real-time

As the world continues to go digital, there is an opportunity to ride on the growth of digital payments and provide secure and reliable financial services to meet the ever-changing needs of Asia’s consumers. Digital and real-time payments are no longer a nice-to-have but a must-have.

It is clear the deficiencies and inefficiencies of cash are increasingly exposed to even its most ardent supporters, and the momentum is now with digital payments. With so many aligned stakeholders, the future of Asia’s commerce, and consumerism, is now clearly heading toward digital and real-time payments.

Changing consumer and retail trends across the region have propelled the rapid growth of Asia’s digital economy. There is a huge impetus and appetite from all parties for more integrated real-time payment services—consumers demand accessibility, immediacy, and simplicity. These developments are just part of an ongoing evolution of the real-time payments landscape that will see more advanced features being introduced to enhance the payments experience.

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